Our Online Return Policy

 

We gladly accept the return of unworn, unwashed, undamaged or defective merchandise purchased from our website. All hangtags must be attached to the garment, and each garment is subject to inspection.

All returns must be postmarked within 10 days of receiving the product for a full refund (excluding shipping) returned to you via the original form of payment. Any returns postmarked after 10 days will receive store credit via a Krimson Klover e-gift card.

All returns and exchanges should be sent to the following address:
Krimson Klover
Attn: Customer Service
2709 Spruce Street
Boulder, CO 80302

Exchanges

 

All exchanges must be postmarked within 30 days of receiving the product. To exchange an item:

  1. Place the item(s) you wish to exchange in the packaging of your choice.
  2. Please include in the package your original receipt (or copy) noting the item(s) you wish to exchange and why and the best contact number and email address.
  3. Please include on the receipt product details (product name, SKU, color and size) of the item you wish to receive.
  4. Upon receipt of the product, we will ship out your new item. Should there be a remaining balance after the exchange, it will be credited to you via a Krimson Klover e-gift card.
  5. If you wish to ensure that you receive your requested item, we recommend that you purchase it online.
  6. In the event that your requested item is unavailable, we will contact you to discuss another choice.

Returns

 

To return an item:

  1. Place the item(s) you wish to return in the packaging of your choice.
  2. Please include in the package your original receipt (or a copy) noting the item(s) you wish to return and why.
  3. We’ll refund you (excluding shipping) within 14 days of receiving your package and send you an email when the transaction has taken place.

Please note that all sale items returned will only receive store credit via a Krimson Klover e-gift card. We are happy to honor exchanges of sale items for different sizes. Should there be a remaining balance after the exchange, it will be credited to you via a Krimson Klover e-gift card.